Customer Service Guide |
Customer Service Guide |
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Do you know anything about this topic? Share your expertise with our thousands of visitors each day by submitting your quality, informative 'Customer Service' article, and if you become a member we will pay you for your unique and original work (note that all submissions are reviewed by our editors). Your Customer Service Guide is Michael Russell. Recent articles submitted to your independent guide to Customer Service 1. What Is Good Customer Service - By: Michael Russell what is good customer service It's amazing how many customer service oriented companies and organizations when you ask for their opinion on what is good customer service. Over the years I have personally been assaulted by customer service people who are unknowledgable, unfriendly, unwilli... Featured ArticleCustomer Service Warningwhat To Watch For That Indicate We Have A Customer Service Problem Do you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated.Yet, what you hear from your employees is, Stupid customers! They just dont understand how to use the product?As the owner, or manager, what has been your response? Has it been to back up your employees, or do you go find out what the customer is really saying?WARNING: youve been given an indicator of what is going on in the organization. ...
Read full story 2. Customer Service Job - By: Michael Russell With the job market being so enormous these days, you shouldn't have any trouble finding a customer service job. When I say customer service job, I am addressing all sorts of work. Whether it be the guy at the drive-through McDonald's window, the lady in the clothing store, or the credit card sale... 3. Customer Service Jobs - By: Michael Russell Nowadays, with the increase in competition in nearly all sectors, getting a job is not an easy option. While the well paying jobs demand a premium qualification or decades of experience, the entry level jobs seek people willing to put in long hours at work at near subsistence pay levels. Getting a g... 4. Customer Service Training - By: Michael Russell Remember back in high school when you acquired your very first job? It was most likely a customer service position at the local grocery store, fast food joint, or gas station. Did you have any customer service training after being hired? Well, probably not. The boss most likely told you what to do, ... 5. What Is Good Customer Service - By: Michael Russell What is good customer service? This is a question that raises its head on a regular basis these days. Although you will encounter the youth and their problems with angry customers on a regular basis, you will also hear the rants of older folks and their complaints about how it used to be and the c... 6. Why Is Customer Service Important - By: Michael Russell Do you eat out a lot? How's the old customer service these days? Well, this of course varies from establishment to establishment, and person to person. Although our opinions certainly differ, no one has to ask; why is customer service important? We all want to be treated well and acquire that friend... 7. Don’t Let Poor Customer Service Kill Your Business - By: Michael Russell One of the quickest ways to kill your internet business, or any business for that matter, is to offer poor customer service. When people take the time to complain about some part of your product or service they will have been stewing away for a while before they decided to contact you. If they can't... 8. Airline Customer Service Careers - By: Michael Russell The US airline industry is gradually moving away from all the bloodletting that brought about the bankruptcy of four major carriers over the past several years while at the same time marked the emergence of many discount carriers into the forefront of the business. Indeed, the face of commercial... 9. Customer Service With Autoresponders - By: Michael Russell Ideally, when you perform customer service, it is done on a one-on-one basis with each of your customers. That works quite well in the offline world but on the Internet, that simply will not do. Your customers are literally all over the world, and there is no way that you can really deal with ... 10. The Human Touch Will Never Be Replaced - By: (see Article) Historically, customer service was delivered over the phone or in person. Customers didnt have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible points of entry for any given interaction. With all the options the Internet brings, com... Please feel free to submit your quality, informative article for our readers. |
| Phone Call Log Form This form may be used in customer service departments to record calls received and made by customer service representatives.... |
| Win With Great Customer Service Improve customer service, build customer loyalty, train a winning team of service representatives and handle unhappy or lost customers.... |
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