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Recent articles submitted to your independent guide to Consulting Customer Service

1. How A 27 Year Old Rafting Co. Earned An Extra $390,000 With Easy Tourism Marketing Changes - Part Ii - By: Tim Warren
Our case study of the California river rafting company Whitewater Excitement, Inc. and Adventure Business Consultants continues. Part I and II reveal specific tourism business, marketing, E-marketing and operational tools and strategies that earned this travel company with over 45 compet...

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Customer Service Warningwhat To Watch For That Indicate We Have A Customer Service Problem

Do you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated.Yet, what you hear from your employees is, Stupid customers! They just dont understand how to use the product?As the owner, or manager, what has been your response? Has it been to back up your employees, or do you go find out what the customer is really saying?WARNING: youve been given an indicator of what is going on in the organization.

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2. Human Resource Consultants Provide Advice On Stellar Customer Service - By: Benjamin D. Cowan
From the purchase of a new car to grabbing a quick burger, people are exposed to examples of exceptional and poor customer service every day. As the Client Relations Manager at an Arizona based HR consulting firm, I receive constant compliments about our stellar customer service. Regardl...

3. An Information Technology Consultant Can Make Business Simple For Customers - By: Joshua Feinberg
As an information technology consultant, you can assure that you get more repeat customers by making it easy for them to do business with you. An information technology consultant that makes work seem easy for clients will also gain a good reputation within his communi...

4. Research Identifies Opportunities For Information Communication And Technology Companies - By: Jonathan Goddard
European Defence is being transformed through the realisation that military cooperation and industrial convergence are necessary as a result of EU and NATO policy but supported by the reality of national budget pressures. With the growth of shared responsibility Governments are increas...

5. Actions During And After The Overseas Trade Show - By: Ken Mackenzie
Arrive early and stay late: The best arrival time is partially determined by the schedule of press conferences, exhibitor briefings, interviews with prospective representatives, etc. At the very minimum, allow sufficient time to make certain yout stand is in order and your equ...

6. Training Seminars: A Great Marketing Strategy For It Consultants - By: Joshua Feinberg
Training seminars present an excellent opportunity for you to market your IT consulting business. When you sponsor your own training seminar you raise your trust and credibility with potential customers. The added bonus is that you reach a large amount of people all at o...

7. The Power Of Trade Show Marketing - By: Joe Love
How many times have you been approached to exhibit at trade shows but declined? Exhibiting at trade shows can be a very powerful marketing weapon, but only if you understand who your market is and if these people will be attending the trade show in large numbers. Knowing your ...

8. Double Or Triple Your Income As A Consultant Or Coach - By: Susan Harrow
When I asked you to send in your questions about what youmost wanted to know about consulting many of you asked, *Howdo I begin.* And *How do I get clients.* One way to begin isto speak at the Learning Annex or other Adult LearningCenters. These centers offer classes in everyth...

9. Lawn Care Business Contracts- Get Professional. - By: (see Article)
Customers are important and you want to make sure you keep them. Finding new ones can be costly and time consuming. For a professional approach and to increase your chances of keeping them, put your services in a contract. Yes, a written agreement. Many companies, you prob...

10. Nine Tips On How To Set Goals For Your Trade Show Exhibit - By: Dick Wheeler
It is often said that if you dont know where you are going, you may miss it when you get there. And, as Malcolm Forbes also points out, If you dont know what you want to do, its harder to do it. This is good advice especially in the trade show exhibit arena. Start by being clear when y...

11. Participating In An Overseas Trade Show - By: Ken Mackenzie
Select a market with care: Study the market before you decide to enter an overseas trade show. You will find that most government agencies have publications and statistics that are helpful. Trade associations, chambers of commerce, foreign consulates also can assist you. Decid...

12. Consultant Selection For Microsoft Great Plains - By: Divine Rigor
Microsoft Great Plains is a software package designed to integrate different processes of a business entity. Its numerous capabilities made it more popular than ever before for small to mid-sized companies. Some of the areas that Great Plains cover include Customer Relationship Managem...

13. Php Shopping Cart Ssl - By: Michael Russell
SSL in PHP shopping cart renders a good service to the online marketers by providing unique features. There are many provisions in the carts to function properly the online marketing business. These features are user friendly, quite effective and result oriented. Anybody with the basic web kn...

14. Microsoft Dynamics Gp: French, Dutch & German Versions Overview - By: Andrew Karasev
As you probably heard, in September 2005 Microsoft strategically renamed its ERP applications: Microsoft Great Plains into Microsoft Dynamics GP, Microsoft Navision into Microsoft Dynamics NAV, Microsoft Axapta into Microsoft Dynamics AX, Microsoft CRM into Microsoft Dynamics CRM, Microsoft Solomo...

15. 10 Ways To Market Your Site And Keep Your Business Cooking This Summer - By: John Geiger
During this season with the kids home, vacations to take, cookouts to have or attend, and all the other good things going on, its easy to put some of our more important business routines on hold, to include marketing. We continue to deliver our goods and services, pay our bills, and col...

16. Press Release

erpweb.net Awarded Defense Finance And Accounting Service (dfas) Cognos Software Contract - By: (see Article)
ERPWeb.NETs contracting vehicles allows government agencies to buy solutions with significant savings. Miami, FL August 4, 2004 -- ERPWeb.NET an 8(a), SBD Information Technology Consulting company has been awarded a...

17. Determining Your Trade Show Objectives - By: Ken Mackenzie
Millions of individuals attend and thousands of companies participate, but relatively few who are involved in trade shows fully understand the exhibit medium. Many exhibitors at the average trade or industrial show make gross errors in their exhibits because they do not know what the med...

18. All Too Frequently, Companies Only Use Customer Satisfaction Survey Results As A Report Of "how We Did Last Month" - By: Driskill
All too frequently, companies only use customer satisfaction survey results as a report of "how we did last month". Most important of all was the fact that our overall customer satisfaction ratings consistently improved. The importance of a measurement is determined by how high in an organization it...

19. The Benefit Of This New Functionality Is That Customers Need Not Leave The Internet Site To Initiate A Back-and-forth E-mail Dialog - By: Driskill
Consequently, customer support software is undergoing vast changes and now features an increased emphasis on problem-solving functionality, which, according to Anderson Consulting, comprises more than 60 percent of support center call length. The benefit of this new functionality is that customers n...

20. Market-research Techniques - By: Jo Ann Joy
Marketing research is necessary to determine what types of businesses have the potential to succeed, what area is right for your business, and are there enough potential customers to make your business economically viable. Most businesses use one or more of the following market research...

21. Essential Market Research For Your Small Business - By: Joe Love
Like it or not, competition is all around us. If youre going to start a new business or launch a new product or service you must research the market first. You have to find out if the market wants what youre selling or you will fail. If your business is going to be successful ...

22. Seven Ways To Put Show Biz Into Your Trade Show - By: Susan Freidmann
The best way to attract and mobilize more customers to attend your trade show is to bring a "show biz" mentality to all your marketing and at-show strategies. After all, you are in show business. In today's marketplace, consumers are drawn by glitter and excitement but turned off by humdrum events. ...

23. Besides Mailing Customers Written Surveys About The Service They Received From A Call Center, Companies Can Also Give Customers The Option Of Answering Automated Survey Questions From An Ivr System Immediately After Calls - By: Driskill
Or, a small but fast-growing organization may choose a hosted CRM solution that allows it to gain quick access to market-leading CRM features and functionality without having to invest up front in hardware or software. And, you will be at risk of losing focus on your single source of revenue: the cu...

24. The First Step Is To Determine When The Impact Of This Training Will Initially Be Felt By The Customer - By: Driskill
Once your firm has implemented the prerequisite steps, previously covered in the series "Unlocking the Value of Your Customer Satisfaction Surveys", you are now ready to compile an account-specific report. One example of cross-selling occurs when an agent asks a customer if he would like to order go...

25. Wheelchair Power Combo - By: Blur Loterina
Still cant find a wheelchair that suits you? Theres a company that caters all types of wheelchairs. And I mean all types. You can either choose from among their samples or you can have the company make one for you. It makes wheelchairs according to your specific needs. The very first stan...

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